ber777 Privacy Policy

1. Data Controller

1.1 For the purposes of this Privacy Policy, ber777 acts as the data controller in respect of all personal data collected through the platform. ber777 determines the purposes and means by which personal data is processed and is responsible for ensuring that processing is carried out in accordance with applicable data protection principles.

1.2 All enquiries relating to this Privacy Policy or to the personal data ber777 holds about you should be directed to our support team at [email protected]. Support is available 24 hours a day, seven days a week via live chat on the platform.

2. Personal Data We Collect

2.1 ber777 collects personal data in the following categories:

• Registration Data: Full name, date of birth, residential address, email address, and mobile phone number provided when you create an account.
• Identity Verification Data: Copies of government-issued identity documents (national ID card, passport), proof of address documents, and where required, selfie images submitted during account verification.
• Financial Data: Payment method details, transaction history, deposit and withdrawal amounts denominated in Bangladeshi Taka (৳), and payment reference numbers associated with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank transactions.
• Technical Data: IP address, browser type and version, operating system, device identifiers, session timestamps, and geolocation data derived from your IP address at the time of access.
• Behavioural Data: Pages visited, games played, betting history, session duration, click patterns, and responsible gaming tool usage within the platform.
• Communications Data: Records of correspondence with ber777 customer support, including live chat logs and email exchanges.
• Cookies and Tracking Data: As described in Section 8 of this Policy.

2.2 ber777 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than selfie images required for identity verification), or health information. If you voluntarily disclose sensitive information in correspondence with support staff, it will be handled with the utmost care and used only to resolve your enquiry.

3. How We Collect Your Data

3.1 ber777 collects personal data through the following means:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or interact with platform features;
• Automatically through cookies, server logs, and analytics tools that record your technical and behavioural data as you use the platform;
• From third parties including identity verification service providers, payment processors, and fraud prevention agencies who may share data about you in connection with their services to ber777.

4. Purposes and Legal Bases for Processing

4.1 ber777 processes your personal data for the following purposes and on the following legal bases:

Purpose	Legal Basis
Account registration and management	Performance of contract
Identity verification (KYC)	Legal obligation; legitimate interest
Processing deposits and withdrawals	Performance of contract
Fraud prevention and anti-money laundering	Legal obligation; legitimate interest
Responsible gaming monitoring	Legal obligation; legitimate interest
Customer support and dispute resolution	Performance of contract; legitimate interest
Platform analytics and improvement	Legitimate interest
Sending account-related notifications	Performance of contract
Sending promotional communications	Consent (withdrawable at any time)
Compliance with legal obligations	Legal obligation

4.2 Where ber777 relies on your consent as the legal basis for processing (for example, to send promotional communications), you may withdraw that consent at any time by contacting customer support or updating your notification preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Third-Party Disclosure

5.1 ber777 may share your personal data with the following categories of third parties, strictly to the extent necessary for the purposes described in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank, for the purpose of processing financial transactions;
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers who assist ber777 in verifying user identity and age;
• Fraud Prevention and Security Services: Agencies and tools that help ber777 detect and prevent fraudulent activity, account compromise, and money laundering;
• Technology Service Providers: Hosting, cloud infrastructure, and analytics providers whose services underpin the operation of the ber777 platform, subject to contractual data processing agreements;
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data necessary to deliver their game content within the platform;
• Legal and Regulatory Authorities: Law enforcement agencies, courts, and government bodies where ber777 is required to disclose data by applicable law or in response to a valid legal request.

5.2 ber777 does not sell, rent, lease, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. All third parties with whom ber777 shares data are contractually required to handle that data securely and to use it only for the specified purposes.

5.3 In the event that ber777 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

6. Data Retention

6.1 ber777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal obligation to retain it for a longer period.

6.2 As a general guide, the following retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with ber777, plus a minimum of five years following account closure, to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the last correspondence, unless a longer period is required for dispute resolution purposes.
• Behavioural and analytics data: Retained in aggregated, anonymised form indefinitely; individual-level behavioural data retained for up to 24 months.
• Cookie and session data: Retained in accordance with the cookie categories described in Section 8.

6.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identified individual.

7. Data Security

7.1 ber777 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ber777 platform;
• One-way cryptographic hashing of account passwords — ber777 staff cannot view your password in plain text;
• Access controls limiting internal access to personal data to employees and contractors who require it for their specific role;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Firewall protection and intrusion detection systems on all servers hosting personal data.

7.2 While ber777 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying ber777 immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

8. Cookies and Tracking Technologies

8.1 ber777 uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to deliver and improve the platform. Cookies are small text files stored on your device by your browser when you visit the platform.

8.2 ber777 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without severely impairing your ability to use the platform.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations. These improve your experience but are not essential.
• Analytics Cookies: Collect anonymised data about how users navigate the platform, which pages are visited most frequently, and where errors occur. This data is used exclusively to improve the platform and is not linked to individual user identities.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your login session and cart state during a single visit.

8.3 You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your ber777 account.

9. Your Privacy Rights

9.1 Subject to applicable law, you have the following rights with respect to your personal data held by ber777:

• Right of Access: You may request a copy of the personal data ber777 holds about you, free of charge, subject to reasonable identity verification.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal data where ber777 no longer has a legitimate or legal purpose for retaining it. Note that ber777 may be required to retain certain data for anti-money laundering or legal compliance purposes even following an erasure request.
• Right to Restriction: You may request that ber777 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being resolved.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interest, including profiling for responsible gaming purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of these rights, please contact ber777 customer support at [email protected] or via live chat on the platform. ber777 will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt.

9.3 ber777 may require you to verify your identity before processing a data rights request in order to protect your data from unauthorised disclosure.

10. Children and Minors

10.1 The ber777 platform is strictly for adults aged 21 and above. ber777 does not knowingly collect personal data from individuals under the age of 21. If ber777 discovers that personal data has been collected from a person under 21, that account will be immediately closed and all associated personal data deleted, subject to any legal retention obligations.

10.2 If you are a parent or guardian and believe that a minor has registered on the ber777 platform, please contact us immediately at [email protected] so that appropriate action can be taken promptly.

11. International Data Transfers

11.1 The ber777 platform is operated for users in Bangladesh. However, some of the third-party service providers described in Section 5 may be located in, or process data in, jurisdictions outside Bangladesh. Where data is transferred internationally, ber777 ensures that appropriate safeguards are in place, including contractual data processing agreements requiring the recipient to handle personal data to an equivalent standard of protection.

11.2 By using the ber777 platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in accordance with this Policy.

12. Links to Third-Party Services

12.1 The ber777 platform integrates with third-party payment gateways and game content providers whose privacy practices are governed by their own privacy policies. ber777 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service provider through which you transact when using the ber777 platform.

13. Changes to This Privacy Policy

13.1 ber777 reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on the platform with an updated effective date. Where changes are material, ber777 will make reasonable efforts to notify registered users via the email address associated with their account.

13.2 Your continued use of the ber777 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the platform and may request account closure by contacting customer support.

14. Contact and Complaints

14.1 All questions, concerns, or complaints relating to this Privacy Policy or to ber777's handling of your personal data should be directed to our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the ber777 platform

14.2 ber777 takes all privacy complaints seriously and will investigate every complaint received. We aim to acknowledge all complaints within 5 business days and to provide a substantive response within 30 days. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.